Yesterday while driving home with my mother-in-law and Caden in the car I went to play with my wedding rings and instantly something felt different. I had a time-stood-still-moment as I lifted my hand into view and saw this….
The diamond in my engagement band was MIA. I had to do a double take and check again one more time but alas it was still missing. I knew when I had felt the pokey prongs with my fingers before bringing my hand into view that the diamond was no longer there but I still could not believe it.
Have you ever heard the phrase “finding a needle in a haystack”? That is seriously how it felt trying to search for my diamond. After coming to terms that the diamond was indeed gone and it would be a miracle if I EVER got it back, I called our friends at the Scottsdale Shane Co. where Josh purchased my rings. I say friends in the best way possible and after the AMAZING customer service I received yesterday at Shane Co. they are more like family.
This is not a product promotion or sponsored post but I am a true believer when you receive excellent customer service you need to shoutout about it. There is so much negativity in the world that when something positive happens we should brag on it for a few moments.
You might be wondering why I ever called Shane Co. in the first place after I discovered my diamond was missing. Shane Co. has a free lifetime warranty policy. The details on this warranty are below.
What’s free for life:
- Free Maintenance/Repair Work*
- Free Resizing*
- Free Cleaning and Polishing*
- Free Inspections*
- Free Lost Stone Replacement*
*To keep your Lifetime Warranty active, please visit us for a cleaning and inspection every 6 months. We will inspect, clean, polish and maintain your jewelry for free for as long as you own it. Cleaning ensures that your fine jewelry is always looking exceptional and inspection ensures your jewelry is protected and ready for everyday wear.
Shane Co guarantees:
- All-metal jewelry made entirely of gold, platinum or silver
- All merchandise made of gold platinum or silver that contains diamonds, rubies, sapphires, and semiprecious gemstones
- All merchandise containing cultured pearls
- All wedding bands made of cobalt and titanium
When family heirlooms purchased from Shane Co. are passed along within a family, the jewelry continues to be guaranteed under the warranty under the standard guidelines.
In case you missed it Shane Co. offers free lost stone replacement under their lifetime warranty policy. I honestly wasn’t entirely sure what to expect walking into the Scottsdale Shane Co. store yesterday afternoon with my mother-in-law and engagement ring sans diamond. I didn’t know how I would be treated or if I would even be able to get a replacement stone. On a sidetone, thank you to Josh’s mom for going with me after just getting off an airplane.
Upon entering the store we were greeted by Brandy who was so empathic to what had happened. She inspected my ring to ensure it had not been tampered with, pulled up my account, and confirmed the amount Josh had paid for the stone. We were then handed over to Ron who continued to work with us for the next two hours. I was treated just like any other customer walking into the store making a purchase.
My mother-in-law and I were educated on the color and clarity of diamonds and shown how to inspect the diamonds. It gave me a new appreciation for the process Josh went through when he purchased my diamond and ring. My ring is truly a one of a kind and it means the world to me that Josh selected it by himself.
The entire staff was so gracious to us and the not so great experience of losing my diamond turned into a positive one for me and my husband. While I could never replace the sentimental value of my original diamond the loss of it was greatly reduced by being able to have it replaced with a diamond of similar quality.
I also want to add in that at the time of our visit Rordan Shane, Tom Shane’s son, was visiting the Scottsdale store. He noticed I was talking to my mother-in-law about the remodel of the store and how nice it looked and walked over to us and spoke with us. He was super friendly and we had no idea who he was at the time. I think we both just thought he was a very friendly employee. Later Ron told us that Rordan was the president of the company and that he was visiting the store. I made a point to find him again and let him know how appreciative, amazed, grateful, and thankful I was to have experienced the best customer service at the Scottsdale Shane Co.
Before leaving I gave hugs to Ron and Rordan. I could not speak more highly of this company. I hope that if anyone is considering buying jewelry this holiday season or in the future and you have a Shane Co. in your area you make your purchase there. You will not be disappointed with the selection, quality, and education of the staff. Thank you Shane Co. for being my friend in the diamond business.
I will update this post next week once I pick up my ring from the store. Before I end this post I also wanted to give a shoutout to Josh’s friend JD who recommended Josh go to Shane Co. to get my ring. Thank you JD a million times over!
UPDATE: I picked up my beautiful replacement ring and the next day something amazing happened. I found my lost diamond.
Hi Tamara. Ron is my son & your kind words about him make me prouder of him than I normally am. I am so glad he made you feel better about your emotional experience & was able to make you happy as well. He’s a good man, even if I do say so myself. He did, in fact, come home from work that day & told me about helping you. He was so happy to have been able to make your visit to Scottsdale Shane Co such a rewarding & satisfying experience. He takes great pleasure in serving his customers.
Thank you so much for recognizing him in your post.
Hi Sheryl, Thanks so much for your comment! Tell Ron thank you again for me!